SMS Privacy Policy | Mountain Telephone

Mountain Telephone SMS Privacy Policy

Last Updated: March 19, 2026

At Mountain Telephone, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you enroll in our SMS (Short Message Service) communications.

1. Information We Collect

When you opt-in to receive SMS messages from Mountain Telephone, we collect your mobile phone number and any other information you choose to provide (such as your name or account number) to ensure accurate message delivery.

2. How We Use Your Information

We use your information exclusively to provide you with the services you have requested, including:

Account Notifications: Billing reminders and payment confirmations.
Service Updates: Information regarding outages, maintenance, or service restorations.
Appointment Reminders: Notifications for scheduled technician visits.
Customer Support: Responding to your inquiries via text.

3. Data Sharing and Disclosure

We do not sell, rent, or lease your mobile information to third parties. Mountain Telephone strictly adheres to the following data-sharing principles:

No Marketing Transfers: Your opt-in data and mobile provider information will not be shared with third parties or affiliates for marketing or promotional purposes.
Service Providers: We may share your mobile number with trusted service providers (such as SMS gateway aggregators) solely to facilitate the delivery of our messages to you. These providers are contractually obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required by law or to protect the safety and rights of Mountain Telephone and its customers.

4. Security of Your Information

We implement a variety of physical, technical, and administrative security measures to maintain the safety of your mobile data. Access to your information is restricted to authorized personnel who need the data to perform their specific job functions.

5. Your Choices and Opt-Out Rights

You have full control over your participation in our SMS programs:

To Opt-Out: Text STOP to our number at any time. Once you opt out, you will no longer receive text messages unless you re-enroll.
To Update: Contact our customer service department to update the mobile number associated with your account.

6. Changes to This Policy

Mountain Telephone reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of the SMS service constitutes acceptance of those changes.